Last updated: [DATE]
Welcome to The Kavach Co.
These Terms of Service govern your access to and use of www.thekavachco.com, including our website, products, services, and related customer-support channels.
Throughout these Terms, the words “The Kavach Co.”, “we”, “us”, and “our” refer to The Kavach Co. and its operating entity.
By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Replacement Policy, which form part of these Terms.
Please read these Terms carefully before using our website or purchasing from us. If you do not agree with these Terms, please do not use our website or services.
1. Online Store Terms
By using our website, you represent that:
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You are legally capable of entering into a binding agreement under applicable law.
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The information you provide to us is accurate and complete.
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You will use our website only for lawful purposes.
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You will not use our products or services for any unlawful or unauthorised purpose.
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You will not attempt to interfere with, damage, or compromise the operation or security of our website.
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You must not transmit viruses, malware, or any other destructive or harmful code through our website or services.
We reserve the right to suspend or terminate access to our website or services where we reasonably believe these Terms have been violated.
2. General Conditions
We reserve the right to refuse or cancel an order or restrict access to our services where reasonably necessary, including in cases involving suspected fraud, misuse, unauthorised activity, or violation of these Terms.
You agree not to reproduce, duplicate, copy, sell, resell, or commercially exploit any portion of our website, products, content, branding, or services without our prior written permission.
The headings used in these Terms are for convenience only and do not affect their interpretation.
3. Website Information
We make reasonable efforts to ensure that the information presented on our website is accurate and up to date.
However, occasional typographical errors, inaccuracies, omissions, or technical errors may occur, including in relation to:
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Product descriptions
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Prices
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Availability
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Promotions
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Shipping information
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Other website content
We reserve the right to correct such errors and, where appropriate, cancel or modify an order affected by an obvious error.
We may update or modify website content at any time without being required to provide prior notice.
4. Products & Product Representations
The Kavach Co. creates and sells spiritual accessories and products inspired by Indian spiritual traditions, rituals, and symbolism.
We make reasonable efforts to represent our products accurately through photographs, descriptions, and other information on our website.
However:
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Actual colours may vary depending on your device or screen.
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Natural stones, crystals, Rudraksha, Tulsi, and other natural materials may vary in colour, texture, pattern, and appearance.
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Minor variations between individual products may occur because of the natural characteristics of the materials used.
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Product dimensions and specifications may vary within reasonable manufacturing tolerances.
Such natural or manufacturing variations do not necessarily constitute a defect.
5. Spiritual Products & Disclaimer
The products offered by The Kavach Co. are inspired by traditional Indian spiritual practices, scriptures, symbolism, and rituals.
References to protection, prosperity, love, focus, courage, spiritual wellbeing, energy, or other benefits describe the traditional or spiritual significance associated with a product.
Our products are not medical devices, medicines, or substitutes for professional medical, psychological, financial, legal, or other professional advice.
The purchase or use of a Kavach does not guarantee any particular physical, financial, emotional, professional, or spiritual outcome.
Individual experiences and beliefs may vary.
6. Prices & Product Availability
All prices displayed on our website are in Indian Rupees (₹), unless otherwise stated.
Prices, offers, and product availability may change from time to time.
We reserve the right to:
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Modify product prices
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Change or discontinue products
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Limit quantities available for purchase
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Modify promotional offers
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Correct pricing or product information errors
Any applicable taxes, shipping charges, or other charges will be displayed during the purchasing process where applicable.
7. Order Acceptance
Submitting an order on our website constitutes a request to purchase the selected product.
An order is not considered finally accepted until it has been successfully processed by us.
We reserve the right to refuse or cancel an order in circumstances including:
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Suspected fraudulent or unauthorised transactions
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Incorrect pricing or product information
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Product unavailability
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Incomplete or inaccurate customer information
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Delivery restrictions
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Abuse of promotional offers
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Orders appearing to be intended for unauthorised resale
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Any other circumstance where cancellation is reasonably necessary
If we cancel a prepaid order, the applicable amount will be refunded through the appropriate payment method or process.
8. Billing & Customer Information
When placing an order, you agree to provide current, complete, and accurate information.
This includes your:
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Name
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Mobile number
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Email address
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Billing address
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Shipping address
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Payment information, where applicable
You are responsible for ensuring that your delivery information is correct.
If an order cannot be delivered because of incorrect or incomplete information supplied by you, additional shipping or re-delivery charges may apply where permitted under our Shipping Policy.
9. Payment
Payments may be processed through third-party payment gateways and service providers.
We do not ordinarily store complete payment-card information on our own systems.
By making a payment through our website, you agree to comply with the applicable terms of the relevant payment service provider.
10. Shipping & Delivery
Shipping and delivery are governed by our Shipping Policy.
Estimated delivery timelines are provided for guidance and may vary depending on:
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Destination
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Courier availability
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Weather
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Public holidays
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Logistics disruptions
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Other circumstances outside our reasonable control
Once an order has been handed over to the courier, delivery is also subject to the courier's processes and timelines.
11. Returns, Replacements & Refunds
Returns, replacements, cancellations, and refunds are governed by our Return & Replacement Policy.
By placing an order, you acknowledge that you have reviewed the applicable policy before completing your purchase.
Where the Return & Replacement Policy imposes eligibility requirements, those requirements must be satisfied before a replacement or other remedy can be approved.
12. Intellectual Property
All content appearing on our website, including but not limited to:
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Logos
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Brand names
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Product names
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Product photographs
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Videos
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Graphics
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Illustrations
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Website design
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Text
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Product descriptions
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Ritual content
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Packaging designs
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Audio and visual content
is owned by or licensed to The Kavach Co., unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our intellectual property without our prior written permission.
The Kavach Co., its logos, product names, and associated brand elements may not be used in a manner that suggests an unauthorised association with us.
13. User Content & Feedback
If you voluntarily submit reviews, photographs, testimonials, comments, suggestions, ideas, or other content to us, you confirm that you have the right to provide that content.
By submitting such content, you grant us permission to use, reproduce, publish, display, and distribute it for legitimate business, marketing, and promotional purposes, subject to applicable law.
We reserve the right to remove content that we reasonably consider unlawful, abusive, misleading, offensive, defamatory, fraudulent, or otherwise inappropriate.
You must not submit content that:
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Infringes another person's intellectual-property rights
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Contains unlawful or defamatory material
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Contains malicious code
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Impersonates another person
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Contains deliberately misleading information
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Violates another person's privacy
14. Third-Party Services & Links
Our website may use third-party services, applications, payment gateways, logistics providers, analytics tools, or other technologies.
We may also provide links to third-party websites.
Third-party services operate according to their own terms and policies.
We are not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.
15. Prohibited Uses
You must not use our website or services:
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For any unlawful purpose
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To violate applicable laws or regulations
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To infringe intellectual-property rights
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To submit false or misleading information
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To impersonate another person
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To interfere with website security
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To introduce viruses or malicious code
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To attempt unauthorised access to our systems
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To scrape, crawl, or collect website information through automated means without permission
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To interfere with the operation of our website
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To engage in fraudulent transactions
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To exploit promotional offers through deceptive or abusive means
We reserve the right to restrict or terminate access where these provisions are violated.
16. Disclaimer of Warranties
We make reasonable efforts to maintain the availability and functionality of our website, but we do not guarantee that:
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The website will always be available
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The website will always be error-free
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All information will always be completely accurate or current
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The website will be free from technical interruptions or security vulnerabilities
Your use of our website is at your own risk to the extent permitted by applicable law.
Nothing in these Terms is intended to exclude any consumer right or legal protection that cannot lawfully be excluded.
17. Limitation of Liability
To the maximum extent permitted by applicable law, The Kavach Co., its owners, employees, contractors, service providers, and affiliates shall not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.
This includes, where legally permissible, loss of profits, business opportunities, data, or other indirect losses.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless The Kavach Co., its owners, employees, contractors, and service providers from claims, losses, or expenses arising from:
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Your violation of these Terms
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Your unlawful use of our website
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Your infringement of another person's rights
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Your misuse of our products or services
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Information or content submitted by you that violates these Terms or applicable law
19. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law and the remaining provisions shall continue to remain in effect.
20. Termination
We may suspend or terminate your access to our website or services if you violate these Terms or engage in conduct that may harm our business, customers, website, or other users.
Provisions that by their nature should survive termination, including intellectual-property, liability, indemnification, and dispute-related provisions, will continue to apply.
21. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Replacement Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and services.
If there is a conflict between these Terms and a specific policy relating to a particular transaction, the more specific policy will apply to that matter to the extent permitted by law.
22. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the location of our registered business establishment, subject to applicable law.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, website, technology, legal requirements, or regulatory obligations.
The updated Terms will be published on this page with a revised “Last updated” date.
Your continued use of our website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by law.
24. Contact Information
Questions regarding these Terms of Service may be directed to:
The Kavach Co.
Email: [SUPPORT EMAIL]
Phone / WhatsApp: [PHONE NUMBER]