Every Kavach is prepared with care. If something goes wrong, we'll make it right.
Our Kavachs are carefully inspected and packed before they leave us. Because each Kavach is a prepared spiritual product, we do not accept discretionary returns or change-of-mind returns. However, if your order arrives damaged, defective, incorrect, or materially different from what you ordered, we will review the issue and, where eligible, arrange a replacement or appropriate resolution.
1. When Can I Request a Replacement?
You may request a replacement if:
- You received the wrong Kavach
- Your Kavach arrived damaged
- The product has a manufacturing or workmanship defect
- The product received is materially different from the product ordered
Requests must be raised within 48 hours of delivery.
2. Unboxing Video Is Required
For claims involving damage, an incorrect item or missing components, an unboxing video is mandatory. The video should clearly show:
- The unopened outer package
- The shipping label
- The package being opened continuously
- The contents received
This helps us distinguish damage or discrepancies that occurred during transit from damage occurring after delivery. Please do not discard the original packaging until you have inspected your order.
3. What We Don't Accept
We do not accept returns or replacements for:
- Change of mind or personal preference
- A product simply not matching your expectation of how it should look
- Damage caused after delivery through improper handling or use
- Products that have been worn, altered, modified or tampered with
- Products returned without their original packaging and components
- Natural variations in gemstones, beads, colour, texture, markings or finish
Natural stones and beads are not manufactured to look identical. Small variations are part of their natural character and should not be considered defects.
4. How to Raise a Request
Send us your request through our designated support channel within 48 hours of delivery. Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product
- Unboxing video, wherever applicable
- Photographs of the outer packaging and shipping label
Our team will review the information and let you know whether the request qualifies for a replacement.
5. Inspection & Approval
Once your request is received, we may ask you to return the product for inspection. If the replacement is approved, we will arrange the next steps and communicate the expected timeline to you.
A replacement will generally be provided with the same product ordered. If the same product is unavailable, we will contact you regarding the available resolution.
6. Important Note About Kavachs
A Kavach is more than a conventional fashion accessory. Each piece is created around a specific spiritual and scriptural framework and undergoes our stated preparation process. For this reason, we do not accept returns simply because a customer has changed their mind or no longer wishes to keep the product.
Our purpose is not to make the purchase difficult. It is to preserve the integrity of a product that has been prepared with intention and care.
7. Our Commitment
If we make a mistake, we will take responsibility for it. If your order arrives damaged, defective or incorrect, please contact us promptly. We will review the matter fairly and work towards an appropriate resolution.
Need Help?
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