At The Kavach Co., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website, place an order, contact us, or otherwise interact with The Kavach Co., how we use that information, when we may share it, and the choices available to you. By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect:
Personal and contact information
- Name
- Email address
- Mobile number
- Billing and shipping address
Order information
- Products purchased
- Order number
- Payment status
- Delivery and tracking information
- Information required to process returns, replacements or customer-support requests
Communication information
When you contact us through email, WhatsApp, social media or other support channels, we may retain the information you provide so that we can respond to your request and maintain appropriate customer-service records.
Website and technical information
When you visit our website, certain technical information may be collected automatically, including your device type, browser, IP address, pages visited, referring source and information about how you interact with our website.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Provide order updates and tracking
- Process payments
- Respond to customer-service requests
- Process returns, replacements and other post-purchase requests
- Improve our website, products and customer experience
- Prevent fraud, misuse and unauthorised transactions
- Send transactional communications relating to your orders
- Send marketing communications where permitted and where you have provided the appropriate consent
- Comply with applicable legal, regulatory and accounting requirements
We do not collect personal information for purposes unrelated to the operation of our business without appropriate notice or consent where required.
3. Payment Information
Payments made through our website may be processed by third-party payment providers. We generally do not need to directly store your complete payment-card information on our systems. Payment information is handled by the relevant payment service provider in accordance with its own privacy and security practices.
4. Shipping & Service Providers
To fulfil your order, we may share relevant information such as your name, phone number and delivery address with trusted service providers, including:
- Courier and logistics partners
- Payment providers
- Website and e-commerce service providers
- Customer-support platforms
- Technology and analytics providers
These parties receive only information reasonably necessary to provide their services to us or to you.
5. Legal Disclosures
We may disclose personal information where reasonably necessary to:
- Comply with applicable laws or regulations
- Respond to lawful government or regulatory requests
- Respond to court orders, subpoenas or other legal processes
- Prevent fraud or unlawful activity
- Protect the rights, property or safety of The Kavach Co., our customers or others
6. Marketing & Behavioural Advertising
We may use analytics, advertising and marketing technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing. Depending on the tools enabled on our website, these may include services such as Google Analytics, Meta advertising technologies and other advertising or analytics platforms. These technologies may use cookies or similar technologies to understand website activity, measure advertising performance and, where permitted, help us deliver more relevant advertising.
7. Cookies
Our website may use cookies and similar technologies. Cookies are small files stored on your device that help websites remember information and understand how visitors use the site. We may use cookies for purposes including:
- Essential cookies — Required for functions such as shopping-cart management, checkout and website security.
- Functional cookies — Help remember preferences and improve your browsing experience.
- Analytics cookies — Help us understand how visitors use our website.
- Advertising cookies — May be used to measure advertising performance and, where permitted, provide more relevant advertising.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect some functions of the website.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business and transaction records, preventing fraud and complying with applicable legal obligations. When information is no longer required, we may securely delete or anonymise it, subject to applicable legal or regulatory requirements.
9. Data Security
We take reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
10. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of information where applicable
- Withdraw consent where processing is based on consent
- Request information about how your personal data is being used
- Raise a complaint regarding our handling of your personal information
To exercise an applicable right, please contact us using the details below. We may need to verify your identity before processing certain requests.
11. Marketing Communications
If you receive promotional communications from us, you may choose to stop receiving them by using the unsubscribe mechanism provided in the communication or by contacting us. Please note that even if you opt out of promotional communications, we may still send essential communications relat
12. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms or other services. We are not responsible for the privacy practices of third-party websites. We encourage you to review their respective privacy policies before providing them with personal information.
13. Children's Privacy
Our website is intended for general audiences and is not directed specifically at children. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or regulatory obligations. The updated version will be posted on this page with a revised "Last updated" date.
15. Contact Us
If you have any questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a complaint regarding the handling of your personal information, please contact us:
The Kavach Co.
Email: [SUPPORT EMAIL]
Phone/WhatsApp: [NUMBER]